The Chapel Hill-Carrboro City school board recognizes the right of students, parents, and other individuals and groups to present complaints concerning school personnel, the curriculum or instructional materials, or school services and school facilities.
Those who wish to present a concern should express it to the appropriate staff member in this order:
2. School principal or principal's designee
3. Superintendent or superintendent's designee
4. Board of Education
The school board is committed to promptness and the fair resolution of complaints within 30 or 60 days or sooner whenever possible. When there are extenuating circumstances which prevent a resolution within this time frame, an extension of time will be by mutual agreement of the parties. In circumstances where danger to persons or property is involved, immediate response should be made to the complaint.
Any complaint about school personnel will be investigated by the administration before consideration and action by the school board.
Complaints about services or accessibility for handicapped students should be addressed to the Department of Exceptional Children and Student Services which is identified for Section 504 services, required under the federal Rehabilitation Act of 1973.